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How to Work With Hospice: Long-Term Care Providers
The Hospice of Arizona Service Promise for Long-Term Care Residents
Hospice of Arizona's Long-Term Care service promises have been designed to support your ongoing efforts to provide the care that terminally ill residents need and are entitled to as part of their Medicare and Medicaid Benefits.
We know how important it is for you to:
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Provide continuity of care for you residents while being fiscally responsible in your operations:
Our service promise is to:
- Reimburse you for Medicaid Room and Board as quickly as you are accustomed to being paid by Medicaid – with no additional paperwork requirements
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Help maximize your revenue per patient day by
- Keeping residents in the facility – through crisis care when appropriate and with the supplemental resources provided under the Medicare Hospice Benefit – such as visits from members of the hospice team, as needed by the patients – any day of the week
- Contracting with you for hospice inpatient level of care – if you meet the regulatory requirements and for patients that meet the admission criteria for hospice.
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Achieve excellent survey results while being fiscally responsible in your operations.
Our service promise is to help you achieve regulatory compliance in all areas of end-of-life care – by taking advantage of programs we've developed and can share with you in the areas of:
- Pain management – Hospice of Arizona protocols and training for your staff
- Advance directives – programs that Hospice of Arizona can conduct for residents and their families to assure overall education about advance care planning and execution of appropriate documents when indicated
- Nutrition/hydration – protocols and training to assure appropriate regulatory documentation for situations of withdrawn or never initiated hydration/nutrition in terminally ill patients
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Deal with the challenges of staffing while being fiscally responsible in your operations
Our service promise is, consistent with the requirements of the Medicare Hospice Benefit, to supplement your current staffing by:
- Assuring accessibility of the hospice team when needed by patients and families; whether that is day, evenings or weekends
- Assuring accessibility of the team member needed by the patient or family member; nurse, aide, chaplain, social worker, volunteer
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Work with a partner who understands your business and while your care partner, always acts as a “guest” in your facility:
Our service promise includes customizing a check list with you, around the unique needs and requirements of your facility, to assure ease of collaboration between your staff and ours. This checklist usually includes things like dress, staff communication, parking, inservice programs, schedules, etc.
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Meet the unique needs of family members of terminally ill residents
Our service promise is to supplement what you're doing by having our social worker and counselors interact with your staff and coordinate:
- Contact with family members; whether local or in distant geographies – whether telephonic or in-person – whether at the facility or in the family member's home
- Bereavement care after the death of resident – we provide this service for up to thirteen months
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